FAQ'S

How to order online?

Browse & Select – Explore our catalog and click on a product to view its details, photos, sizes, and pricing.
Choose Size & Quantity – Select your preferred size and quantity, then click “Add to Cart.”
View Cart – Click the cart icon (top right) to review or edit your items.
Checkout – Click “Proceed to Checkout.” Enter your contact details, shipping address, and choose your delivery and payment method.
Place Order – Review your information, then click “Place Order.”
Confirmation – You’ll receive an email with your order details and tracking number once your order is confirmed.

Which payment methods does NatGeo Store PH accept?

Via HitPay:

Visa
Mastercard
QR PH
InstaPay
PESONet

Shipping Policy

How do you ship your orders?

The shipping courier varies depending on the shipping location. NatGeo Store PH’s fulfillment partner uses a variety of couriers for deliveries such as Ninja Van and LBC within Metro Manila and for provincial deliveries.

Where do you ship your items to?

NatGeo Store PH can ship almost anywhere nationwide via different couriers.

What are your shipping rates?

Shipping rates vary depending on the number of items as well as the shipping location. Shipping costs can be seen when checking out.

How long will it take for my order to arrive?

The shipping time for an order depends on the shipping address and the items ordered.

Metro Manila: 3 to 5 days
Provincial areas: 7 to 10 days
Outer islands/remote areas: Please allot up to 14 days

How do I track my order?

Once your order is fulfilled, you will receive a notification via email with a Tracking Number and Tracking Link, which you may use to track your order status.