Privacy policy
PRIVACY POLICY
This privacy policy describes the personal data collected or generated (processed) when you use NatGeo Store PH’s websites (“Sites”). It also explains how one’s personal data is used, shared and protected, what choices the customer has relating to their personal data and how they can contact us.
The company agrees with all users to not send out information that goes against our terms and conditions, subject matter or data sent unless required by the law to do so. All collected information that is deemed required and necessary to complete a transaction will be kept confidential. Such information may include, but is not limited to, E-Mail, Name, Telephone Number, Address and other anonymous information. At no time will this information be sent to outside parties unless required by law.
Personal information or any sensitive data sent through Live Chat, IMs, Phone Calls, E-Mails, Text Messages or any other types of communication platforms used by the company may be recorded and collected by NatGeo Store PH. It is strongly recommended that users read these policy statements to understand what information will be collected, used and/or shared if necessary. NatGeo Store PH will not be held responsible or liable for outside websites or information that interacts or links to the company.
Information not noticeable by users may include, but are not limited to, IP addresses, Browser Types, Domain Names, Access Times and referrals to our website. The collected information is used to make site improvements and generate statistics and metrics relating to the website.
WHY AND HOW DO WE USE YOUR PERSONAL DATA?
To Provide the Features of the Sites, Apps, and Services Customers Request
We will use the customer’s personal data to offer the requested product or service when they use our Sites and Apps. For instance, if they make a purchase on natgeostore.ph or take part in an event or promotion, we will contact them using the contact information they provided to discuss the purchase, event, or promotion. To assist them in solving a problem or answering a query, we may utilize information about them, such as shipping or payment details, or the product they purchased if they get in touch with our customer service. The company uses most of the information provided by users to fulfill orders and deliveries requested by users.
To Communicate Information about our Products, Services, Events and for Other Promotional Purposes
If the customer agrees, we will send him/her marketing materials and updates on NatGeo Store PH’s goods, services, events, and other special offers. If they change their mind after giving their approval, the customer may do so at any time. Where permitted by relevant legislation, we may use the contact information the customer submitted if they are an existing client of NatGeo Store PH (for instance, if they have placed an order with us) to send them marketing communications about comparable NatGeo Store PH products or services (unless they have opted-out).
We may use the information that you provide to us as well as information from other NATGEO STORE PHILIPPINES products or services — such as your use of NATGEO STORE PHILIPPINES’s Sites and Apps, your visits to or purchases made in NATGEO STORE PHILIPPINES stores, your participation in NATGEO STORE PHILIPPINES events and contests — to personalize communications on products and services that may be interesting for you.
To Operate, Improve and Maintain our Business, Products and Services
We use the personal information the customer provides us to run our business. When one makes a purchase, for example, we use that information for accounting, audits, and other internal functions. Personal data about how the customer uses our products and services may be used to improve user experience, diagnose technical and service problems, and administer our Sites and Apps.
To Protect Our or Others' Rights, Property or Safety
We may also use personal information about how our customers use our Sites and Apps to prevent or detect fraud, abuse, illegal use, and violations of our Terms of Service, as well as to comply with court orders, governmental requests, or applicable law.
THIRD-PARTY ACCESS
NatGeo Store PH does not sell, rent or lease its clients or customer information/lists to any outside or unaffiliated third parties. This includes information such as e-mails, names, addresses, telephone numbers, etc. NatGeo Store PH may share data with trusted partners as part of ongoing measures for site maintenance and improvement. All NatGeo Store PH affiliated third parties are prohibited from using the personal information provided to them except to fulfill their required services to the Company. They are prohibited from sending or sharing any of the information provided to them with outside parties unless authorized by the company.
NatGeo Store PH shall disclose personal, sensitive information without notice, only if required by law or in other important matters that are issued by the executive management at NatGeo Store PH. As an established business, it is required to use customers’ information for such matters listed above.
FOR GENERAL RESEARCH AND ANALYSIS PURPOSES
To better understand customer behavior or preferences, we use data about how visitors use our websites, mobile applications, and services. For instance, we may use data regarding product searches and product discovery on natgeostore.ph to better comprehend how to arrange and display product options in our marketplace.
DATA RETENTION
As long as the user's account is active or as long as it's necessary to offer the user the services, we'll keep user information on file. Customers may contact us using the information provided in the How to contact us section if they wish to cancel their account or want us to stop using their information to offer them services.
Please be aware, nevertheless, that we will keep one’s information on file and utilize it as needed to fulfill our legal requirements, settle disputes, and uphold agreements. Requests for access will be addressed as soon as we can.
SECURITY
NatGeo Store PH takes administrative, practical, and technological precautions to safeguard your data against loss, theft, abuse, disclosure, alteration, and destruction. Although we try our best to put security measures in place, we cannot guarantee that they will always be effective.
We employ technological tools that are industry-standard to safeguard personal data while it is being transmitted over the Internet when it needs to be transferred outside of our firewall. When communicating sensitive information, we use encryption and a thorough authentication system to ensure a decent level of security (such as credit card information). However, please remember that no security system on the Internet is perfect.
LIMITATION OF LIABILITY
Although we make a good faith attempt to preserve the security and privacy of our customers’ personal information, transmissions secured by industry-recognized technology and handled by people cannot be guaranteed to be secure.
We will not be held responsible for unauthorized disclosure of personal information that happens for reasons beyond our control, such as transmission errors, unauthorized access to one’s account by someone other than the customer, unauthorized use of one’s user ID or password by a third party, the customer’s failure to uphold their security responsibilities, or unauthorized actions by NatGeo Store PH employees.
CHANGES TO OUR PRIVACY POLICY
Our procedures and the applicable laws are always evolving. If we decide to amend our privacy statement, we'll publicize the updates on our Sites and/or Apps. If we make significant changes to how we handle our customers’ personal data, we will notify them beforehand or, if required by law, ask for his/her permission before making those changes.
We firmly advise the customer to read our privacy statement and stay up to date on our procedures. This privacy statement was last updated in October 2024.
HOW TO CONTACT US
If you have any questions, comments or complaints about this Privacy Policy or our use of your personal information, please email us at:
📧 info@natgeostore.ph
